Manufactured Home Park Tenants and Owners Information

Return to: New York Landlord Tenant Guide

The Manufactured Homes Complaint Program is administered by DHCR. In an effort to broaden its reach and bring tenants and park operators together at no cost to them and to settle issues as quickly as possible, DHCR utilizes the services of mediation centers statewide. Complaints may be resolved by local mediation centers or by DHCR.

Filing a Complaint

Manufactured Home Tenants may initiate a complaint by contacting DHCR. Call the toll free hotline at 1 800 432-4210 or contact one of these DHCR offices:

DHCR Actions

• Any complaint not resolved through mediation is directly handled by DHCR.
• If settlement cannot be reached, DHCR may apply to court for appropriate relief.
• The court may impose penalties and/or order direct restitution.

Manufactured Home Park Registration

Owners of manufactured home parks containing three or more manufactured homes must register with DHCR by January 1 of each year the names of all persons owning an interest in the park, the names of all tenants, all services provided by the park owner to the tenants, and a copy of all current park rules and regulations.

What is a Manufactured Home Park?

A manufactured home park is land which is used to accommodate three or more manufactured homes occupied for year-round living.

Who is a Manufactured Home Tenant?

A manufactured home tenant is a person who rents space in a park from a manufactured home park owner or operator for the purpose of placing his or her manufactured home, or a person who rents a manufactured home in a park from a manufactured home park owner or operator.

Who is a Manufactured Home Park Owner?

A manufactured home park owner is a person who holds title to a manufactured home park or title to the land on which a manufactured home is to be sited. The term manufactured home park owner also includes those who operate a manufactured home park for an owner.

What is the Warranty of Habitability?

Tenants are entitled to a livable, sanitary and safe park, including all common areas, roads and lot. Lease provisions inconsistent with this right are illegal and unenforceable. Failure to provide water or other essential utility services, or to repair sewer problems are examples of a violation of this warranty. Park owners may not willfully or intentionally fail to provide any service or facility once they have agreed to do so.

Summary of Manufactured Home Park Tenants' Rights Under Section 233 of the Real Property Law:

-to be free from retaliation if you make a complaint or join a tenant association; 

-to a rent discount if you participate in the STAR (or any other) real property tax exemption program;

-to not to be evicted except upon court proceedings;

- to a copy of park rules and regulations and a written statement of all fees at the commencement of occupancy;

-  to have rules and regulations applied uniformly to all tenants;

-  to be free from unreasonable arbitrary or capricious rules and regulations;

-  to a thirty-day written notice prior to any change of rules or regulations;

-  to a ten-day period in order to correct a violation of park rules or regulations;

-  to a ninety-day written notice prior to increases of fees, charges or assessments;

-  to have your security deposit held in trust in an interest-bearing account and to know the name and address of the bank;

-  prior to occupancy to sign a lease for at least a one year term;

-  to annual lease renewal(s) to all tenants in good standing;

-  to post a For Sale sign on any manufactured home;

-  to reasonable notice of any planned disruption of services;

  - to be free from occupancy restrictions in park rules or leases;

-  to sell your manufactured home without the requirement that it be removed from the park;

-  not to pay a sales commission or fee to the park owner unless the park owner acted pursuant to a written agreement and

-  to a livable, sanitary and safe park under Warranty of Habitability.

Toll Free Hotline 1(800)432-4210

If you feel your rights have been violated call the Manufactured Home Hotline today